Christmas / New Year emergency cover for occupants of Diocesan houses

The Diocesan Office is closed after the final working day before Christmas and reopens on the first working day after New Year. Please see below emergency numbers for cover over the Christmas period should you need them.

The Property Team will continue to be on call for you to help with problems or provide advice. Leave a message if necessary and we will get back to you as soon as we can.

During this period we will only be able to take serious emergency repair requests. These are limited to repairs which present a danger to life, risk of serious injury or a serious security risk or serious risk to property

We aim to attend within four hours of the repair being reported and make safe the immediate danger. We will then attempt to complete the works within 24 hours of the initial report.

Some examples include:

• Total loss of electrical power or water supply
• Blocked flue to open fire or boiler
• Uncontainable water leak from water or heating pipe, tank or cistern if uncontainable
  (the emergency response may consist of turning off the water supply only).
• Insecure external ground floor window, door or lock.
• Partial loss of electrical power or water supply
• Toilet not flushing (where there is no other toilet in the house)

Please wait until the Diocesan Office reopens to report less urgent repairs as these will not be logged until then.

Diocesan Housing Co-Ordinator: 01904 699526 for all emergency maintenance.

Robinsons Facilities Services Ltd: 01423 226578 (for problems with heating and boilers across the whole of the Diocese). Please quote DOY and your postcode when calling.

For power cuts: Northern Powergrid:
0800 66 88 77 (Cleveland)
0800 37 56 75 (East Riding and York)

Gas escape or smell of gas: Transco: 0800 111 999

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